Right of Withdrawal

Right of withdrawal

  1.         You have the right to withdraw from the item and return it within 14 calendar days of purchase, without giving any reason for return.
  2.         In order to exercise your right of return, you can write an application using the template form located on the www.veikals.elisenda.lv. You will need to send a letter of return request by mail or e-mail to inform Elisenda Ltd. (legal address: 21 Bezdeligu Street, Ogre, LV-5001, phone: 65071810, email: info@elisenda.lv) of your decision to refuse goods. It is desirable to send a notice even to exercise the right to return the goods before the end of the return period.
  3.         The right of withdrawal expires after 14 days from the date of receipt of the goods by you or a third party other than the carrier, and is indicated by you as the recipient.
  4.        In the event of cancellation of the contract,SIA Elisenda  will refund the payment received for the returned product under a specific distance contract (excluding delivery charges) no later than 14 days from the date SIA Elisenda  was notified of your decision to withdraw from this contract. SIA Elisenda . may withhold payment refund until it has received the returned goods from the Consumer.
  5.         Be sure to remember that when returning the item to the Seller, you must provide a secure packaging to prevent damage to the item during shipping. If you wish to exercise the right of withdrawal, remember that you are liable for any loss of value in the event of the goods being misused for purposes other than your own. Therefore, please note that you have the right to use the product only to the extent necessary to inspect it when you surrender. By exercising the right of withdrawal, you are responsible for the use of the item, for its value and quality.

If you would like to refuse an order, pack the item properly, attach a cancellation form (form can be downloaded here) and send

through Omniva:

Recipient:     SIA Elisenda , phone 65071810

Ogre, shopping center “Prestižs” parcel center, 21/23 Mednieku Street


or by post to:

SIA Elisenda,

Brivibas 129a, Ogre, LV-5001


or personally:


- Maskavas Street 60, Riga

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